QC2 combines the features of an IP PBX, IP based large call center software & industrial grade conferencing bridge.
The IP PBX from QC2 has the following advantages
• SIP-Based, Hosted PBX Platform
• True Multi-Tenancy Architecture
• High Reliability with Redundancy Protection
• Supreme Scalability up to 1,000 Tenants on One Server
• Wide Variety of Rich IP PBX Features
• Support for both Windows and Linux OS
The IP based large call center solution is an All-in-one solution that can be split into the following
• Customer Interaction Manager (CIM) – Provides core contact center features (ACD, dialing engine, log, agent management)
• Contact Analytics (CA) – Real-time and historical reports (agent map, graph)
• Recording File Server (RFS) – Recording file management
• CRM – Layout designer for agent’s interface, talk script, campaign management, workflow management, customer information management, outbound dialers
The Conferencing bridge serves as an Audio/Web Conferencing Platform, Disaster Notification System, Information Dissemination & Response Collection System.
Key Capabilities of the conference bridge include:
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Engineered to house 100,000 callers simultaneously &
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Dialing speed of 10,000 numbers in 7 minutes