ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for HR, facilities, and finance departments. ServiceDesk Plus, which is available both on-premises and in the cloud, is the right alternative for enterprises seeking a scalable, secure, and extendable IT and enterprise service management solution with a corresponding ROI.
Features
From ITSM essentials to bespoke capabilities
FULL STACK ITSM
Ensure high availability of your services
Use ServiceDesk Plus’ full-stack ITSM suite to implement best practices in IT service management.
Incident management
Reduce outages, boost agent productivity, satisfy SLAs, and manage the whole IT ticket life cycle.
Asset management
Ensure licensing compliance while optimizing asset utilization and avoiding vulnerabilities.
Project management
Analyze root causes, eliminate recurrent problems, and increase the productivity of your IT support desk.
CMDB
Visually connect CIs and assess the business effect of any downtime or change initiatives.
Service Catalog
With unique SLAs and multi-stage approvals, you can showcase your available services to end users.
Change management
Using automated workflows, you can speed up planning, approval, and execution.
Enterprise service management
Extend tried-and-true ITSM best practices to HR, finance, and other areas of service delivery.
IT release management
Make your releases compatible with your change management procedure.
Space management
Utilize your organization’s campuses to their full potential while keeping workplace amenities and services in check.
ASSET MANAGEMENT
Optimize asset utilization to ensure maximum ROI
Discover, track, and manage your IT and non-IT assets from a single point of contact.
IT asset discovery
Using various scanning techniques, discover and import all of your asset information into your service desk.
IT asset tracking
Schedule periodic scans to receive network updates and to track hardware and software changes on individual workstations.
Software asset management
Manage your software assets from purchase to deployment, maintenance, utilization, and disposal.
Software license management
Identify and dispose of unused software licenses, plan future software purchases, and maintain software compliance.
Asset loan
During the loan time, manage and track assets that have been temporarily loaned to users.
UEM Remote Access Plus add-on
By utilizing the UEM Remote Access Plus add-on, you can provide your employees with a consistent remote support experience.
Purchase and contracts management
Automate your supplier contacts with full traceability and visibility, including purchases and maintenance contracts.
Inventory catalog
Create an IT product library and organize products by type and subtype.
Unified agent for asset discovery
Discover and track your IT asset landscape with the unified asset discovery agent, which also provides better IT asset management (ITAM) capabilities.
Asset Replenishment
When asset inventory is low, send out automated notifications. Never run out of supplies again.
Consumables handling
Maintain your inventory of consumables with a centralized view that allows you to add, view, and track them all from one location.
Video: https://www.youtube.com/watch?v=MoTkwNrLzsM
