TCR-3000 by Multisuns

Overview

Since recent years, organizations, such as brokerage firms, banks, insurance companies, hotels, restaurants, police stations have been well aware of the importance with the quality of their telephone services. Irrespective of whichever scale, they understand call recorders being able to improve customer services and employee productivities, address security concerns, and comply with legal requirements.

Multisuns Corporation with 30-year experience in call logging industry is offering TCR-3000 that is suitable for use by small-to-medium organizations. Each TCR-3000 supports 8 channels. While associated with TCR-3000 Manager software, as many as needed TCR-3000s are grouped and act as a medium channel density calling solution.

• Desktop and web-based user interface
• 8 Channels per unit, expandable to a hundred or more by grouping several units
• Direct connection with analog phone line
• Direct connection with handset of digital/IP phone
• Call recordings backup for multiple TCR-3000s readily available via network connected PC
• Call recording encrypted by AES 256 bit
• Call Recording Announcement implemented by built-in TD-100 (Optional)
• 10/100/1000 RJ-45 Ethernet network
• Phone line breaking off auto checkup and alert notification
• System software user-upgradable via computer network
• Ring-no-answer-call records logged and user-searchable

TCR-3000 Special Features

TCR-3000 does far more than just record conversations.  It plays prerecorded statements to telephone line and record them with conversations, enabling that financial planners, investment advisors, attorneys, trading agents and mission critical persons delimit the scope of rights and obligations in a legally-recognized fashion and accurately meet the compliance requirements of the applicable laws.

TCR-3000 Central Management Features

With powerful central management features, the recorded calls of all available TCR-3000s can be archived to a central storage device.  Besides, TCR-3000s can be grouped according to user demands; and channel status monitoring, live call monitoring, searching and replaying for call archives, system configurations are supported.  TCr-3000 is excellent for use by small-to-medium sized enterprises including real estate brokers, restaurants, retailers and lift service companies.

Key Features

Fast Digitization and High Compression:

CPU and DSP built-in

UI:

Desktop and web-based

Audio Inputs:

Direct connection with analog phone line, or handset of digital/IP phone

Channels:

8, expandable to a hundred or more by grouping several units

Voice Announcements:

Auto playable or telephone owner’s controlled playback (optional)

Remote Maintenance:

Configuration and troubleshooting are remotely accessible.

Multisuns EULS-CA Integration:

TCR-3000 CA can integrate with EULS-CA .

Call Records and Audios:

Besides using memory card, they can be centralized in remote storage device.

Audio File Safety:

Digitalized audios can be AES 256bit encrypted.

Search Criteria and Conditions:

Date-time, Machine ID, username, extension, call duration, inbound/outbound, department, and ….

Broken Line:

Auto detection and email alerts.

AGC/AVC:

User-adjustable

Firmware Upgrade:

Quick and easy

Record Triggers:

Hook, VOX, DTMF, API, Schedule

Tagger:

Telephone owners can add “Importance” or “Save” tag during recording.

User Access Controls:

Users and user-groups, and privileges are user-programmable.

Error Alert:

By email or via customized GUI

Integration with PBX thru SMDR:

Many PBXs supported.

Ring-no-answer Calls:

ALL or only having Caller

Group Settings:

Export and import, and cross- computer copy and paste

Date-Time Sync:

SNTP support

Specifications

 

 

 

For inquiries, email us at info@agdatacom.com

Source: http://www.multisuns.com/tcr-3000_kf_e.html